Terms and conditions

I. Basic provisions

These general terms and conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the “Civil Code”)

PRAGUESRAMEK sro
ID: 23336366
Registered office: Bakovská 885/3, Kbely, 197 00 Prague
Registered in the Commercial Register maintained by the Municipal Court in Prague
Email: gash@gash.cz
Phone: +420 725 000 127

These terms and conditions govern the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside their business activities as a consumer or within their business activities (hereinafter referred to as the "buyer") via a web interface located on the website available at the internet address www.gash.cz (hereinafter referred to as the "online store").

The provisions of the terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.

These terms and conditions and the purchase contract are concluded in the Czech language.

Notice for entrepreneurs: Rights arising from defective performance and the possibility of withdrawing from the contract within 14 days apply exclusively to consumers. Buyers who purchase as entrepreneurs (with a business registration number) do not have these rights.

II. Information about goods and prices

• Information about the goods, including prices and main features, is listed for each item in the online store.
• Prices are final, including VAT and all statutory fees.
• The presentation of the goods is for informational purposes only and does not constitute a legally binding offer.
• The price remains valid for the duration of its display on the website, unless otherwise stated.

III. Order and conclusion of the purchase contract

• The buyer places an order via a form in the e-shop.
• He has the opportunity to check and edit everything before sending.
• After sending the order, the buyer will receive a confirmation of its receipt.
• The purchase contract is concluded only after the seller accepts the order.

IV. Customer account

• The buyer is obliged to provide correct and up-to-date information.
• Access to the account is protected by a password. The buyer is obliged to protect it.
• The seller may cancel the account, e.g. if it is not used or if the terms and conditions are violated.

V. Payment terms and delivery of goods

Payment options:

• By bank transfer to bank account: 2103208989 / 2010 (Fio bank)

Delivery of goods:

• To the address specified by the buyer
• To the delivery location chosen by the buyer

The goods are shipped after the payment has been credited. The shipping price is stated in the order.

VI. Withdrawal from the contract

• The consumer may withdraw from the contract within 14 days of receiving the goods.
• Withdrawal can be sent by e-mail to gash@gash.cz or by post.
• The consumer bears the costs of returning the goods.
• The money will be refunded within 14 days of withdrawal, but not sooner than after receiving the returned goods.
• If the buyer has chosen a more expensive shipping method, only the amount corresponding to the cheapest option offered will be refunded.

Exceptions to withdrawal from the contract according to §1837 of the Civil Code:

• Customized goods
• Perishable goods
• Audio/video media with damaged packaging
• Newspapers, magazines
• Digital content without a physical carrier and others according to the law

VII. Rights arising from defective performance (complaints)

• The seller is responsible for ensuring that the goods are free of defects upon receipt.
• The statutory period for exercising rights arising from defects is 24 months.
• The consumer has the right to repair, exchange, discount or withdrawal from the contract.
• The complaint must be resolved within 30 days.
• If the complaint is accepted, the buyer also has the right to reimbursement of costs (e.g. postage).

VIII. Delivery

Communication takes place via email:

• Buyer: email address provided in the order
• Seller: gash@gash.cz

IX. Out-of-court dispute resolution

In the event of a consumer dispute between the seller and the consumer that cannot be resolved by mutual agreement, the consumer has the right to contact the out-of-court settlement of consumer disputes:

Czech Trade Inspection
Stepanska 15, 120 00 Prague 2
Website: www.coi.cz

To resolve disputes online, the consumer can use the European Commission's Online Dispute Resolution (ODR) platform:
Website: https://ec.europa.eu/consumers/odr

You can also use the help of the European Consumer Centre :
Website: www.evropskyspotrebitel.cz

X. Final provisions

• Legal relations are governed by the law of the Czech Republic.
• The seller is not bound by any code of ethics.
• The content of the website is protected by copyright.
• The buyer assumes the risk of change of circumstances pursuant to Section 1765, paragraph 2 of the Civil Code.
• The contract is archived in electronic form.
• The seller reserves the right to change the terms and conditions. The current version is always published on the website.

Attachment: Withdrawal form

Form for withdrawal from the purchase contract
(pursuant to Section 1829, paragraph 1 of the Civil Code)

Addressee:
PRAGUESRAMEK sro
Bakovská 885/3
197 00 Prague – Kbely
Email: gash@gash.cz

I hereby declare that I withdraw from the contract for the purchase of these goods:

• Product name: .....................................................
• Order date: .....................................................
• Date of acceptance: .....................................................
• Consumer's name and surname: .....................................................
• Consumer address: .....................................................
• Refund account number: .....................................................

Date: .....................................................
Consumer signature (only in case of paper form):
.....................................................

These terms and conditions come into effect on July 2, 2025.